A Look Forward
Transformative Trends and Data-Driven Insights Into the Next Era of Healthcare RCM
Survey Responses by Role
Survey Responses by NPR
Gain Exclusive Insights to Your Peers’ Successes
The Automation Imperative
How Artificial Intelligence (AI) is moving from pilots to essential infrastructure to reduce the cost-to-collect and administrative burden
The Workforce Reality
Why retention—not recruitment—has become the most effective lever for operational stability
The Priority Shift
Why 71% of leaders now place patient experience above revenue growth—and what that means for financial performance
The Resilience Gap
How cybersecurity funding shortfalls and policy volatility are reshaping RCM strategy
The Yield Imperative
How automating denials and underpayment management is becoming the fastest path to maximizing net yield
Real Customers. Real Insights.
Miguel “Mike” Vigo
Chief Revenue Officer
UC San Diego Health
“There’s a lot of faith in AI, and rightfully so, but success depends on tight management and deliberate planning. Every workflow and operational area needs thorough review and analysis. There are no shortcuts, but when implemented thoughtfully, AI delivers real, lasting value.”
Jake Collins
VP Revenue Cycle
Phoebe Putney
“Patient experience is critical to financial health when coupled with an overall reduction of cost to collect. To best serve patients and communities, providers must deliver sustainable revenue. Patient experience and revenue improvement form the one-two punch that won’t change anytime soon.”