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Customer Support
Call (800) 390-7459
For password resets or critical issues that require rapid response and action
Visit our Community Portal
For non-critical issues or requests
Standard Support Hours
Monday to Friday
6 a.m. – 6 p.m. CT
Critical Support Hours
Monday to Friday
6 p.m. – 10 p.m. CT
Saturday, Sunday and holidays
6 a.m. – 6 p.m. CT
These hours are applicable to clients located in the continental United States. If you are located outside the continental United States, please consult your maintenance or other support agreement with FinThrive.
Visit our Partner Support Portal
Protected Information
Through our affiliates, FinThrive provides certain protected information to our customers.
For inquiries related to resale of consumer credit data:
Equation Consulting, LLC
Email: equation@finthrive.com
Phone: (855) 828-3147
Address: 7950 Legacy Drive, Suite 900, Plano, TX 75024
For inquiries related to resale of GLBA and/or other data:
TSG HoldCo LLC
Email: tsg@finthrive.com
Phone: (855) 828-3148
Address: 7950 Legacy Drive, Suite 900, Plano, TX 75024