Sustainability Impact Overview

Accessible and affordable healthcare is critical to creating and sustaining viable, productive communities. At FinThrive, we are advancing the healthcare economy. Our mission is to make the business side of healthcare a frictionless experience for providers, payers and patients. 

• We give healthcare leaders the innovation needed to ensure financial health; enabling confident decision-making through greater accuracy, data access and predictive insights.
• We pave the way for a healthcare system that ensures every transaction and patient experience is addressed holistically.
• We create integrated technology that adapts with healthcare professionals – freeing them from complexity and inefficiency so they can focus on doing their best work.
• We provide financial teams and stakeholders with greater reliability and control to deliver better outcomes for everyone. 

With our vision, technology, experience and scale, we’re not only advancing the healthcare economy, we’re supporting the vitality of communities.

We believe corporate responsibility and sustainable business operations are integral to fulfilling our mission and creating value for our colleagues, customers and investors. Our Sustainability Program identifies areas where we can make a positive difference, measure our performance against key environmental, social and governance (ESG) standards, and put in place programs that will improve our ESG impact.

Social Responsibility

How we CARE  

We demonstrate our commitment to our Sustainability Program through our corporate values. 

• Customer-centric
  We are passionate about delivering customer value through great experiences. 
• Agile
  We operate with the highest speed and effectiveness - adapting with ease and measuring results.
• Reliable
  We are accountable, trustworthy and consistent. We say what we do and do what we say. 
• Engaged
  We are committed to our mission and demonstrate enthusiasm through our work. 

Technology: Improving the financial viability of healthcare

Our technology, expertise and scale provide financial teams and stakeholders with greater reliability and control to deliver better outcomes for everyone in their communities.

Our FinThrive Advisory Board, comprised of senior executives from our top customers, provides a forum for members and FinThrive leadership working together to revolutionize revenue management. It also serves as a sounding board for FinThrive leadership on subjects ranging from our strategic business plan, new and potential solutions, and go-to-market strategies. 

People: Engaging the Power of Inclusion, Diversity and Equity

We are Great Place to Work certified and were ranked the 21st Best Place to Work in Healthcare in 2023. We believe inclusion is a moral and business imperative, and we are committed to fostering a diverse, inclusive, and respectful workplace where every voice is valued, and every colleague perceives a genuine sense of belonging. 

We reinforce our diversity and inclusion commitment through our Code of Ethics, our Respect in the Workplace programming, and our engagement programs. Colleagues and managers are required to complete annual training on preventing discrimination and harassment as well as core principles of respect, diversity and inclusion which covers the key concepts of civility, cultural competency, and workplace sensitivity.  

2023 Workforce

We rely on quantitative and qualitative data to ensure we are making good on our promise to foster a culture of inclusion. Overall, FinThrive’s workforce is well balanced across genders in comparison to 2022 EEOC reporting (the most current available data) for the technology industry and leading technology companies. FinThrive is also exceeding the Tech Industry and Leading Tech Company demographic numbers for underrepresented¹ groups.

Through our integrated talent management strategy, we are committed to building a workforce that embraces our inclusive culture and reflects our diversity efforts.

 

Colleague Engagement and Wellbeing

At FinThrive work/life balance and mental health are key focuses. Our Flexible Time Off (FTO) policy allows colleagues to rest and recharge when they deem fit while not feeling burdened by a time-off balance. We place a focus on the importance of mental health and self-care by offering colleagues a variety of wellness sessions throughout the year – such as Cigna’s Mental Health Awareness Seminar where we explored how stigma is often associated with mental health, learned to better understand and recognize common behavioral issues and reviewed resources available to our colleagues to support mental health within their households. Colleagues also had the opportunity to participate in sessions such as De-Stress at Your Desk, Boosting Your Brain Health, Healthy Life Tips for Women and Summer Sun and Skin Safety. We also held our first company-wide Fitness Mission for our global workforce in October 2023.

Communities: Giving time and funding to communities in need

We believe volunteering in our local communities is a fundamental component of social responsibility, and we encourage all colleagues to give back as best they can.

Our Heart and Soul program pays colleagues their normal hourly rate or salary for up to eight hours per day, up to five days per calendar year, to serve at a company-approved charitable organization.

In 2023, 221 colleagues donated 2596 hours to 101 charities.

On top of this, colleagues can enroll to have automatic payroll deductions to fund various charities. The coordination of the donations is managed by FinThrive on their behalf.

Environmental Impact

Our Physical Infrastructure

We are consolidating our physical space, adopting work-from-home (WFH) policies and limiting travel to reduce our use of equipment and energy.

• WFH: Work-from-home models have been implemented across the United States and in India with most colleagues working remotely.
• Data Center/Cloud: In recent years, we migrated equipment and closed data centers in GA, MA and UT and are in the process of closing two additional data centers as we migrate our solutions to the Cloud. We have a multi-year roadmap to migrate solutions to MS Azure, enabling us to further reduce our data center footprint to carbon neutral.
• Migration of solutions to Azure: We have begun migrating our solutions to Azure to further our sustainability efforts. Data processing through Azure is carbon neutral and is targeted to be 100% renewable by 2025. 

Governance Impact

Corporate Compliance & Ethics Program

FinThrive maintains an enterprise-wide compliance and ethics program (the “Compliance and Ethics Program”) which provides a framework for incorporating ethical, honest and legally compliant practices in our day-to-day activities.

The structure of the Compliance Program has been modeled after the U.S. Federal Sentencing Guidelines, the Office of the Inspector General Compliance Program Guidance and other best practices. Key elements of the program include the following:

• Security & Compliance Council
• Code of Ethics
• Enterprise Compliance Policies
• Compliance Training Program
• Helpline 
• Non-Retaliation Policy

Data Privacy & Security Compliance

FinThrive has designated an Information Security Officer and a Privacy Officer who are responsible for the day-to-day oversight of information security and data privacy. FinThrive maintains a comprehensive HIPAA compliance program to meet our obligations as a Business Associate to our healthcare customers. In addition to HIPAA and HITECH, the Company monitors and complies with other applicable state and federal laws and regulations to protect the privacy and security of certain types of sensitive information. 

Information security is essential to our Company and our stakeholders due to the nature of the sensitive data entrusted to us by our customers. The Company’s Information Security Program leverages the HITRUST Common Security Framework (CSF) to appropriately align security requirements from multiple standards into a comprehensive approach that incorporates compliance requirements and risk management principles. 

Risk Assessment Program

The Company maintains a risk assessment program, facilitated by our Compliance and Audit team with input from various other teams (e.g., Information Security) and stakeholders. Risks are assessed periodically, with an annual frequency at minimum for those risks related to data security, privacy and closely related areas.  The likelihood and impact of a risk occurring is evaluated with consideration given to the controls in place and their current operating effectiveness (residual risk) based on internal testing as well as external audit results (e.g., SOC reports). Risks are also identified and assessed via penetration testing and vulnerability assessments. Regardless of the source, as needed based on the resulting risk level, remediation plans are created and tracked to completion with prioritization of higher risk areas. Significant risks and remediation status are shared with the Security and Compliance Council and the Executive Leadership Team.

[1] Underrepresented includes EEOC categories: 1-African American, 2-Asian, 3 -Hispanic/LatinX, 4 -Native American/Alaskan Native, 5 -Hawaiian Native/Pacific Islander, 6 -Two or More Races