Case Study
Payment Estimator, Insurance Verifier, Contract Manager

Southern California Hospital Achieves 4,500% Increase in Monthly POS Collections in 13 Months

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Business issue

This customer needed a technology partner to assist them in increasing revenue collections and accuracy of contract modeling, as well as in providing patients accurate liability estimates.

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Before FinThrive

Inability to provide accurate estimates to patients

Underutilization of patient estimation tools

Lack of reporting around estimate accuracy

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Solution Highlights

Provides easy-to-understand payment estimates to patients

Streamlines point-of-service (POS) collections process

Offers ease of use across departments

Successfully engages and frees up front-end teams

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Customer Overview

A nonprofit, 408-bed acute care hospital

Serves more than 3.7 million residents in California

FinThrive Value

↑4,500%

A 4,500% increase in monthly POS collections from June 2020 to July 2021

↑11%

Patient estimate accuracy increased by 11% from July 2020 to March 2021

8X ROI

Realized an 8X ROI in one year

“Having a strong Contract team that works closely with the Implementation team to ensure data is captured correctly is crucial to POS collection success. This is exactly what FinThrive has provided us and more.”

Patient Access Director

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Revenue management without limits

FinThrive provides smarter, smoother revenue management to 3,250+ healthcare providers in North America, including 37 of the 40 largest hospitals and health systems in the U.S.