Case Study
A/R Optimizer – Services
Health System Scales A/R Recovery Through Targeted Underpayment Follow-Up
Business Issue
A large integrated health system struggled to recover underpaid claims at scale, with limited internal capacity to follow up on payment variances and expand recovery efforts without disrupting day-to-day revenue cycle operations.
Before FinThrive
Underpaid claims required specialized follow-up beyond internal team capacity
Recovery efforts initially focused on smaller payment variances
Limited ability to scale recovery to larger variance accounts
Backlogs constrained by staffing and competing priorities
Solution Highlights
Launched focused underpayment recovery project using ARO services
Applied disciplined follow-up workflows and prioritization by variance
Expanded scope from small variances to higher-value recovery opportunities
Delivered consistent recovery performance month over month
Customer Overview
A large, multi-hospital, not-for-profit health system serving a broad regional population across acute, ambulatory and specialty care settings. With 25+ hospitals, 1,000+ care locations and a large, diverse provider network, the organization delivers care to millions of patients annually. They sought to improve underpayment recovery and overall A/R performance without adding internal staff.
Revenue management without limits
FinThrive provides smarter, smoother revenue management to 4,100+ healthcare providers in North America, including 37 of the 40 largest hospitals and health systems in the U.S.