From Data to Decisions: Leadership in Revenue Cycle Management Analytics

Learning Objectives

• Analyze key performance indicators (KPIs) in healthcare RCM to identify trends, root causes and opportunities for operational improvement
• Design a change management strategy that aligns analytics insights with stakeholder engagement and process transformation
• Evaluate leadership approaches that effectively drive accountability and sustain action on analytics findings within RCM teams
• Explore use cases across RCM personas to understand how diverse roles apply analytics in decision-making, collaboration and performance improvement

Overview

Accurate, well-structured analytics are essential to optimizing healthcare Revenue Cycle Management (RCM), but their impact depends on how leaders use them. This session explores how RCM leaders can turn insights into action by fostering a culture of accountability, applying effective change management strategies, and aligning analytics with operational goals. This session also offers practical frameworks for leading with data, engaging teams in data-informed decision-making and driving measurable improvements in financial performance and patient experience.