Embracing a Revenue Cycle Renaissance: What Providers Can Learn from Other Industries

Learning Objectives

• Illustrate how to tailor financial policies based on consumer’s financial needs
• Gain insight into the best practices for developing loyalty and what retail elements inspire consumers to return again and again
• Have a high-level understanding of requirements for beefing up technology stacks to meet customer payment expectations
• Explain how cross-functional collaboration will either make or break your new financial strategy

Overview

The healthcare providers that leverage revenue cycle processes with the consumer’s best interest in mind will be the ones most set up for long-term success. With outside forces like CVS, Amazon and others seeking to win customer loyalty in the wellness game, traditional hospital providers will struggle to compete. In this session, our presenter showcases several examples of what healthcare can learn from her time in working in other industries such as financial services, media, retail and tradeshow management.