Lessons from Hendrick Health
Modernizing the Front-End Patient Journey

Every patient interaction at the front door shapes whether care runs smoothly, and whether revenue follows right behind it. Healthcare organizations are under increasing pressure to improve the patient experience while streamlining front-end operations. Join FinThrive for a candid conversation with Hendrick Health about how the organization's enhancing patient access through virtual intake management, service tracking, wait-time visibility and patient estimates. Learn what drove their approach, the obstacles they encountered and the key takeaways from their implementation experience.

What You'll Learn

• Identify opportunities to improve operational visibility across the patient journey.
• Assess approaches for overcoming implementation and staff adoption challenges during front-end transformation efforts.
• Adapt proven lessons and best practices to support patient access improvement initiatives within your own organization.

Who Should Watch

Patient access leaders, revenue cycle executives, patient experience leaders and healthcare finance professionals focused on front-end transformation.