Case Study
Claims Manager

Music City PrEP Clinic Streamlines Insurance Verification with Access Coordinator

patient at counter

Business Issue

Music City PrEP Clinic struggled with billing inefficiencies, manual insurance checks and claim errors. Staff spent valuable time resolving denials rather than focusing on patient care, highlighting the need for a specialized, streamlined solution.

Before FinThrive

Many patients were unaware of their insurance coverage, forcing staff to manually check eligibility

Prolonged phone calls to insurance companies were required to resolve claim errors and find accurate billing info

Unbilled labs and visits created growing operational challenges as services expanded

Solution Highlights

Confirms insurance details in seconds, not hours, using customized workflows to save staff time

Prevents billing errors and delays with precise claim address matching capabilities

Reduces the risk of mistakes due to manual entry by leveraging real-time data, automation

Customer Overview

Founded in 2019, Music City PrEP Clinic is a Nashville-based healthcare provider specializing in sexual health and HIV prevention. Serving underinsured individuals, students and low-income patients, the clinic ensures access to quality care. With growing services, it’s a vital community resource.

FinThrive Value

40

Hours saved per month by reducing the manual intervention needed to identify and fix insurance issues

97%

Prior authorization approval rate, an increase from 85%

99.9%

Successful eligibility response returning benefit detail information

“By customizing Access Coordinator to fit our needs, having accurate information at our fingertips empowers our staff to reduce patient stress, resolve issues faster, and confidently deliver the care and answers patients deserve—making each day smoother and more impactful.”

Rob Estep, Operations Manager

Confident business woman at easy

Revenue management without limits

FinThrive provides smarter, smoother revenue management to 3,250+ healthcare providers in North America, including 37 of the 40 largest hospitals and health systems in the U.S.