Case Study
Revenue Capture

Stanford Children’s Health Saves Time and Improves Charge Accuracy

smiling mother and child patient with medical staff

Business Issue

Manual charge capture and review created delays, inefficiencies and financial risk. Stanford Children’s disconnected systems and lack of integration led to time-consuming workflows and compliance challenges.

Before FinThrive

Staff manually entered charge audits after discharge

Corrections triggered rework, claim holds and denials

Department had no technology or automation to ensure speed and accuracy

Early processes required manual claim holds and data entry

Solution Highlights

Epic integration enables two-way data flow and removed double entry

Automation reduces manual intervention and improved efficiency

Safety-net rules identify high-impact issues before claims go out

Collaboration with FinThrive enables ongoing rule optimization

Customer Overview

Stanford Children’s Health is a nonprofit academic pediatric and maternal health system in Palo Alto, CA. The 361-bed hospital and affiliated clinics rely on Epic for EHR and use FinThrive Revenue Capture to support hospital-based charge audits.

 

FinThrive Value

$10M

$10M in charges flagged daily for audit

<5%

By reducing claim holds to less than 5%, audits are now efficient and focused

10

10 hours of manually-intensive work saved per week

“FinThrive gives us a critical safety net for charge accuracy. We flag roughly $10M daily for review, yet fewer than 5% of claims are held—so we’re targeted and efficient. Integration with Epic means no more double entry, and we’ve reallocated team capacity as our hospital has grown—all without increasing headcount.”

Kristien Karmarkar, Executive Director of Revenue Cycle

Confident business woman at easy

Revenue management without limits

FinThrive provides smarter, smoother revenue management to 3,250+ healthcare providers in North America, including 37 of the 40 largest hospitals and health systems in the U.S.