Word on the Street Organizational Goals: Provider Perspectives

We talk to providers across the industry about their organizational goals, the challenges they face, and the strategies they're using to overcome them. This is the word on the street.

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Brandon Burnett – Community Medical Center

We have a very, very strong focus on getting back to basics and returning to a positive cash flow. So COVID was really, really hard on the healthcare organizations, and we're just starting to come out of what I would call the dark ages of understanding how we're gonna collect, how we're gonna chase patients down. And really, the goal is to collect every dollar that's owed to us.

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Candice Powers – University of South Alabama Health System

We are really looking at all things cost and trying to really deploy cost containment strategies to improve our bottom line. We've already focused the last eighteen months on revenue capture activities—charge audit and reconciliation, charge capture, really some optimization of the charge master, of our workflows, of our clinical workflows.

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Miguel “Mike” Vigo IV – UC San Diego

Our biggest goal this year is really looking at efficiencies. When I say efficiencies, it's not just automation or AI, which are big parts of it. There are so many little things and settings within our EMR that we can flip on that we just didn't because there were bigger fish to fry that we had to go after and more important, more timely things we had to attack.

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Terri Meier – University of Arkansas

One of the biggest goals we're working on is just our infrastructure. We're really putting a huge priority on getting caught up in our versions and taking advantage of the functions that are affordable to us, to get to a spot where we've got a baseline.

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Rudy Braccili – Keck Medicine of USC

And specifically, we spend a lot of money on legal costs, hiring collection attorneys to help us get every dollar that we're owed. We still wanna do that. We don't wanna give up on those denials that we lose on appeal. We still wanna engage attorneys, but we wanna have less cost. Right? So what does that mean? Improved quality of our appeals, improved payer relations.

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Kelly Akkerman – Mineral Community Health

We in healthcare, I think, have been notoriously good at making it hard for patients to pay their bills. So it's my goal at my hospital to offer some additional tools. We do online, or we're using some technology, but I think there's more.

Providers are working relentlessly to contain costs, enhance patient experiences, and drive better outcomes for their communities. This is the future of healthcare in action. If you wanna see how FinThrive can help you reach your goals, visit finthrive.com/contact-us to connect.