Healthcare moves fast. Providers and partners don’t have time to wait days for critical data insights; they need answers now. At FinThrive, we recognize that timely, accurate data transforms not just how care is delivered but also how our customers meet their goals, serve their patients and drive innovation. That’s why we’ve taken bold steps to remove delays and deliver faster, more reliable insights, empowering our customers to thrive.
Our Life Sciences division faced a persistent challenge: responding to complex pharmaceutical and healthcare data requests took too long, creating bottlenecks for our customers. Clients waiting for insights were left frustrated, and our teams were stretched thin crafting manual SQL queries for every request.
We knew we could do better for our customers, so we did.
The Challenge: Customers in Need of Faster, Reliable Insights
Imagine this: a healthcare provider needs information on treatment trends to make timely decisions. A pharmaceutical company requires data insights to adjust their marketing strategy. They reach out to us for help, expecting a quick response. Instead, manual processes took days, creating delays that impacted their operations.
Our analysts were doing their best to handle the volume, but the manual nature of the work introduced variability and slowed response times. As Hari Gummakonda, Senior Director of Data and Analytics at FinThrive, explained, "Each analyst writes these queries in different ways, and we don't have consistent answers every time." This inconsistency made it harder for customers to trust and act on the data they received.
Our customers needed something better: faster insights, consistent reliability and the ability to quickly act on the data they rely on. So, we set out to transform how our customers interact with data.
The Solution: AI/BI Genie Puts Customers in Control
To truly serve our customers, we didn’t just optimize our processes; we reimagined them. With the implementation of Databricks AI/BI Genie, part of our enterprise Lakehouse strategy, we gave our customers a faster, smarter way to access the insights they need.
AI/BI Genie revolutionized how we provide data to our customers:
- Instant Access for Sales Teams: Our internal sales professionals can now retrieve data insights for customers in real time, delivering faster, more responsive service.
- Self-Service for Customers: External partners will soon have direct access to de-identified healthcare data via a user-friendly interface, empowering them to get answers without waiting on support.
- Freeing Up Analysts for Innovation: With repetitive tasks automated, our analysts can focus on high-value projects that drive innovation for our customers.
The technology processes over 100 terabytes of de-identified healthcare data across billions of records, delivering insights in seconds. It translates those results into plain English, making complex data easy to understand.
"With AI/BI Genie, our sales team can directly ask questions based on customer requests instead of coming to the technical team every time," Gummakonda shared. "This means faster responses for customers and more meaningful work for our analysts."
Real Results: Empowering Customers to Succeed
The impact of AI/BI Genie goes beyond improving our internal processes. It directly enhances the success of our customers. Here’s what we’ve achieved:
Faster Insights, Faster Action
Query response times dropped from days to under one hour. This means providers, researchers and pharmaceutical partners can make time-sensitive decisions without delay, improving patient care and operational efficiency.
Accessible Data for All
With over 100 terabytes of data now accessible via simple, natural language queries, customers no longer need technical expertise to get the answers they need. This democratization of data removes barriers and empowers better decision-making.
Consistent, Reliable Results
By eliminating manual variability, we ensure every customer receives accurate, consistent insights they can trust, building stronger relationships and enabling confident action.
Stronger Customer Relationships
Our sales and support teams now deliver faster, more personalized service, meeting customer needs directly and improving satisfaction. Customers feel heard and valued, knowing we’re invested in their success.
Widespread Impact Across Healthcare
More than 1,200 hospitals and health systems now benefit from faster, more reliable insights, helping them improve care quality and make data-driven decisions that positively affect patient outcomes.
The Human Impact: Supporting Customers Where It Matters Most
Every data query from a customer supports something bigger, whether it’s a physician searching for the best treatment, a researcher developing new therapies or a hospital administrator balancing care quality with costs. By delivering insights faster and more reliably, AI/BI Genie helps our customers focus on what matters most: improving lives.
With insights available in minutes, healthcare providers can respond quickly to patient needs, researchers can accelerate discoveries and administrators can confidently make decisions that improve care. Our customers are no longer stuck in a cycle of waiting for answers. They’re empowered to act.
Looking Ahead: Expanding Value for Our Customers
AI/BI Genie is just the beginning of how FinThrive is transforming customer success through data. We're expanding access across all business units, from marketing to operations, to create even greater value for those we serve.
Here’s what’s next for our customers:
- Self-Service Customer Access: Soon, external partners will have secure, self-service access to insights, enabling even greater independence.
- Microsoft Teams Integration: Streamlined collaboration for customers and internal teams.
- Enhanced Intelligence Layers: More advanced tools to provide even deeper insights and personalized recommendations.
Every innovation is designed with our customers in mind, ensuring their data remains secure, their insights actionable and their experience exceptional.
Leading the Way for Better Customer Outcomes
At FinThrive, we’re not just transforming how data is accessed; we’re transforming how our customers succeed. AI/BI Genie represents our ongoing commitment to delivering solutions that empower providers, researchers and partners to thrive in a rapidly changing healthcare landscape.
By eliminating bottlenecks and creating a seamless data experience, we’re helping our customers improve care, make smarter decisions and ultimately achieve better outcomes for patients. Together, we’re redefining what’s possible in healthcare.
Ready to empower your organization with faster, smarter data insights? Contact us today to transform your healthcare data experience.
