Case Study
Claims Manager

How Eskenazi Health Transformed Claims Processing

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Business Issue

Eskenazi Health needed a robust claims management solution to enhance billing efficiency, reduce errors and automate manual processes that slowed reimbursement cycles.

Before FinThrive

Lack of automation resulted in repetitive tasks for billers

Limited visibility into claim statuses caused delays and errors

Existing systems could not handle all necessary edits and validations

Solution Highlights

Integrates seamlessly with Epic, ensuring a smooth workflow

Reduces manual interventions with customizable edits and automated bridges

User-friendly interface enables quick onboarding and training

Reliable support team provides prompt issue resolution

Customer Overview

Eskenazi Health, a nonprofit safety-net hospital in Indianapolis, IN, operates a main hospital and over 24 National Provider Identifiers, including specialty clinics. They use Epic as their EHR and have 20 billers and 15 coders. Their FinThrive platform also includes Revenue Capture, FinThrive Knowledge Source and CDM Manager.

 

FinThrive Value

98%

Improved average clean claim rate from 87.55% to 93.8%

1.88%

Reduced average rejection rate from 3.03% to 1.88%

↓33%

Decreased average export-to-payment claim processing time by 33%, from 11.30 days to 7.62 days

“I couldn’t imagine trying to get a claim out the door without FinThrive. The system is incredibly user-friendly, fully customizable, and seamlessly integrates with our workflow. Plus, the support team is exceptional—always there to help us optimize processes and improve efficiency.”

Sheila Schroeder, Claims Administrator

Confident business woman at easy

Revenue management without limits

FinThrive provides smarter, smoother revenue management to 3,250+ healthcare providers in North America, including 37 of the 40 largest hospitals and health systems in the U.S.