Case Study
Revenue Capture

How Memorial Hermann Stopped Revenue Leakage with Charge Capture Automation

physician, toddler and parent

Business Issue

Manual charge auditing caused missed charges, billing errors and revenue leakage. Memorial Hermann needed automation to ensure compliance and boost revenue integrity.

Before FinThrive

No automation to catch billing errors

High risk of missed charges and lost revenue

No structured charge reconciliation process

Limited visibility into team productivity

Solution Highlights

10K+ customizable rules catch missing or erroneous charges

Real-time charge auditing via Epic PAS integration

Automated work queues increase team efficiency

Pre-bill workflows reduce denials and improve compliance

Customer Overview

Memorial Hermann, a Houston-based nonprofit general and children’s hospital, runs on Epic EHR and has partnered with FinThrive since 2002. They use Revenue Capture, Knowledge Source and CDM solutions to support revenue integrity.

FinThrive Value

$6M

Recovered annually by identifying missed charges before billing

23

Continuous revenue protection over 23 years despite staff turnover and rule changes

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Improved billing accuracy and reduced denials through automation

“The charge capture tool has been a game-changer. It catches everything we worry about missing, plus things we wouldn’t have even known we were missing. Month after month, year after year, it has proven its value. We trust FinThrive’s compliance team to always keep us up to date with regulatory changes—it’s a truly reliable partnership.”

Margaret Hamilton, Director, Revenue Integrity

Confident business woman at easy

Revenue management without limits

FinThrive provides smarter, smoother revenue management to 3,250+ healthcare providers in North America, including 37 of the 40 largest hospitals and health systems in the U.S.