Case Study
FinThrive Learn

How Parkland Health Transformed Revenue Cycle Training to Drive Performance

people in an office

Business Issue

Parkland Health needed a scalable training solution to standardize education, reduce onboarding time and address skill gaps across revenue cycle teams.

Before FinThrive

No way to tailor digital learning for complex coding case types like OB, trauma and burns

Lacked hands-on training tools for coders to practice and reinforce learning

Continuing Education Units were hard to access—often requiring time off, travel or personal expense

Solution Highlights

Custom modules built with FinThrive help train coders on real Parkland cases

SimLabs and webinars provide interactive, hands-on learning experiences

Free CEUs support credential maintenance, especially for rural coders

Customer Overview

Parkland Health is a nonprofit hospital in Dallas, TX, with 968 beds. It’s known for having the largest ER in the country. They use Epic EHR and have 92 coders.

 

FinThrive Value

↓79%

Reduced average onboarding time by 79%—from 24 weeks to 5 weeks

100%

Achieved 100% success rate in new apprentice program, with all hired as coders

100%

100% satisfaction among coders 

“Before we implemented FinThrive Learn, our onboarding process for coders took up to five months. Now, we’ve reduced that to just 4-6 weeks, significantly streamlining our training. The ability to offer tailored learning and CEUs has been a game changer for our staff. It’s not only improved our training efficiency but also helped boost coder productivity and job satisfaction, with 100% of our team appreciating the platform’s flexibility.”

Carmen Williams, Coding Manager, Parkland Health

Confident business woman at easy

Revenue management without limits

FinThrive provides smarter, smoother revenue management to 3,250+ healthcare providers in North America, including 37 of the 40 largest hospitals and health systems in the U.S.