Case Study
FinThrive Learn

How San Juan Regional Medical Center Optimized RCM Training and Improved Staff Retention

two women looking at laptop

Business Issue

San Juan Regional Medical Center needed a structured training solution to onboard new staff confidently and improve cross-departmental understanding in revenue cycle roles.

Before FinThrive

No formal foundational training for RCM staff

Gaps in billing knowledge across departments

Onboarding new hires was inconsistent and inefficient

Lack of communication between revenue departments

Solution Highlights

Launched phased foundational training at 30, 60, 90 and 180 day intervals

Used assessments to identify knowledge gaps and drive targeted training

Inspired the creation of internal programs like “Grow the Coder”

Improved retention and cross-departmental collaboration

Customer Overview

San Juan Regional Medical Center is an independent, not-for-profit health system with 200 providers and 18 clinics, serving the Four Corners region since 1910. They offer care across multiple specialties and are focused on improving lives through personalized healthcare.

 

“The content is amazing and constantly ‘moving and shaking,’ expanding into revenue areas where our average user might not know much of the content, but it’s good nevertheless because they need to understand the ‘why’ and think deeply about problems.”

Jackie Timmerman-Glass, Revenue Cycle Coordinator/Trainer

Confident business woman at easy

Revenue management without limits

FinThrive provides smarter, smoother revenue management to 3,250+ healthcare providers in North America, including 37 of the 40 largest hospitals and health systems in the U.S.