Case Study
Collections Manager
Large Southern Health System Reduces A/R Days by 26%
Business issue
A large Southern health system sought a solution to improve productivity and A/R days and streamline workflow. After an unsuccessful attempt outsourcing Central Business Office operations, the system brought part of its operations in-house and sought a tool to unify workflow.
Before FinThrive
Struggled with identifying and assigning accounts to appropriate team members
Sizeable denial backlogs
Lacked visibility into productivity and limited data insights
High cost to collect
Solution Highlights
Resolves open receivables
Drives maximum productivity with technology-enhanced workflows
Accelerates cash flow
Improves revenue yield
Customer Overview
50 hospital campuses with multiple central business offices
Provides services to more than 20 states
More than $6B in revenue
FinThrive Value
↓26%
26% reduction in A/R days from 57 to 42.4
↓71%
71% decline in A/R days >90
↓57%
57% drop in monthly denial write-off rate from 2.3% to 0.98%
“Within the first 18 months, cash exceeded 100% of our expected revenue.”
Revenue management without limits
FinThrive provides smarter, smoother revenue management to 3,250+ healthcare providers in North America, including 37 of the 40 largest hospitals and health systems in the U.S.