Case Study
Collections Manager

Large Southern Health System Reduces A/R Days by 26%

confident woman outside

Business issue

A large Southern health system sought a solution to improve productivity and A/R days and streamline workflow. After an unsuccessful attempt outsourcing Central Business Office operations, the system brought part of its operations in-house and sought a tool to unify workflow.

Before FinThrive

Struggled with identifying and assigning accounts to appropriate team members

Sizeable denial backlogs

Lacked visibility into productivity and limited data insights

High cost to collect

Solution Highlights

Resolves open receivables

Drives maximum productivity with technology-enhanced workflows

Accelerates cash flow

Improves revenue yield

Customer Overview

50 hospital campuses with multiple central business offices

Provides services to more than 20 states

More than $6B in revenue

FinThrive Value

↓26%

26% reduction in A/R days from 57 to 42.4

↓71%

71% decline in A/R days >90

↓57%

57% drop in monthly denial write-off rate from 2.3% to 0.98%

“Within the first 18 months, cash exceeded 100% of our expected revenue.”

Revenue management without limits

FinThrive provides smarter, smoother revenue management to 3,250+ healthcare providers in North America, including 37 of the 40 largest hospitals and health systems in the U.S.