Case Study
Claims Manager
Lawrence General Hospital Successfully Switches to FinThrive After a Cyberattack
Business issue
Lawrence General’s claims editing and clearinghouse process suffered a serious setback when a cyberattack disrupted their vendor’s system. Needing an accelerated replacement system to keep their operations running, they engaged FinThrive for a rapid-implementation version of Claims Manager to resume processing claims.
Before FinThrive
Even with extra training, staff struggled with ease of use
Claim edits often were confusing or failed to work properly
Prior vendor’s outdated technology failed to evolve with the provider’s needs
Staff complained about poor customer service from the vendor
Cyberattack created disruption in revenue
Solution Highlights
FinThrive is easy to use without extra training
Claim edits work as expected
Fast implementation and professional staff
Knowledgeable and experienced customer service
Easy reporting
Customer Overview
Private, not-for-profit hospital providing the Merrimack Valley and southern New Hampshire with patient-centered, compassionate and quality healthcare for nearly 150 years
FinThrive Value
Improved
Clean claim rate
Decreased
Denial rate
Increased
Efficiency and visibility
“The staff loves how much more user-friendly FinThrive is than our previous vendor. FinThrive is easy to understand and doesn’t require much training. The edits are easy and robust with good documentation. FinThrive reporting is great. When it comes to customer service, FinThrive’s reps are knowledgeable, fast, and effective.”
Karen Hoppe
Director of Patient Financial Services
Revenue management without limits
FinThrive provides smarter, smoother revenue management to 3,250+ healthcare providers in North America, including 37 of the 40 largest hospitals and health systems in the U.S.