Case Study
Claims Manager

Lawrence General Hospital Successfully Switches to FinThrive After a Cyberattack

Business issue

Lawrence General Hospital’s vendor suffered a cyberattack so they engaged FinThrive to resume processing claims and to sync with MEDITECH EHR.

Before FinThrive

Even with extra training, staff struggled with ease of use

Claim edits often were confusing or failed to work properly

Outdated technology

Poor customer service

Solution Highlights

FinThrive is easy to use without extra training

Claim edits work as expected

Fast implementation

Knowledgeable and experienced customer service

Easy reporting

Customer Overview

Private, not-for-profit hospital providing the Merrimack Valley and southern New Hampshire with patient-centered, compassionate and quality healthcare for nearly 150 years

FinThrive Value

Improved

Clean claim rate

Decreased

Denial rate

Increased

Efficiency and visibility

“The staff loves how much more user-friendly FinThrive is than our previous vendor. FinThrive is easy to understand and doesn’t require much training. The edits are easy and robust with good documentation. FinThrive reporting is great. When it comes to customer service, FinThrive’s reps are knowledgeable, fast, and effective.”

Karen Hoppe
Director of Patient Financial Services

Confident business woman at easy

Revenue management without limits

FinThrive provides smarter, smoother revenue management to 3,250+ healthcare providers in North America, including 37 of the 40 largest hospitals and health systems in the U.S.