Before FinThrive
Even with extra training, staff struggled with ease of use
Claim edits often were confusing or failed to work properly
Prior vendor’s outdated technology failed to evolve with the provider’s needs
Staff complained about poor customer service from the vendor
Cyberattack created disruption in revenue
Solution Highlights
FinThrive is easy to use without extra training
Claim edits work as expected
Fast implementation and professional staff
Knowledgeable and experienced customer service
Easy reporting
Customer Overview
Private, not-for-profit hospital providing the Merrimack Valley and southern New Hampshire with patient-centered, compassionate and quality healthcare for nearly 150 years