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    Case Study
    Claims Manager 

    Lawrence General Hospital Successfully Switches to FinThrive After a Cyberattack

    Business issue

    Lawrence General’s claims management suffered when a cyberattack disrupted their vendor. They engaged FinThrive’s Claims Manager to resume processing claims and sync with Meditech EHR.
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    Before FinThrive

    Even with extra training, staff struggled with ease of use

    Claim edits often were confusing or failed to work properly

    Prior vendor’s outdated technology failed to evolve with the provider’s needs

    Staff complained about poor customer service from the vendor

    Cyberattack created disruption in revenue

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    Solution Highlights

    Syncs with Meditech EHR

    FinThrive is easy to use without extra training

    Claim edits work as expected

    Fast implementation and professional staff

    Knowledgeable and experienced customer service

    Easy reporting

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    Customer Overview

    Private, not-for-profit hospital providing the Merrimack Valley and southern New Hampshire with patient-centered, compassionate and quality healthcare for nearly 150 years

    Uses Meditech EHR system

    FinThrive Value

    Improved

    Clean claim rate

    Decreased

    Denial rate

    Increased

    Efficiency and visibility

    “The staff loves how much more user-friendly FinThrive is than our previous vendor. FinThrive is easy to understand and doesn’t require much training. The edits are easy and robust with good documentation. FinThrive reporting is great. When it comes to customer service, FinThrive’s reps are knowledgeable, fast, and effective.”

    Karen Hoppe
    Director of Patient Financial Services

    Revenue management without limits

    FinThrive provides smarter, smoother revenue management to 3,250+ healthcare providers in North America, including 37 of the 40 largest hospitals and health systems in the U.S.

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