Case Study
CDM Management

Licking Health Transforms Chargemaster Management

two people looking at a computer

Business Issue

Licking Health faced inefficiencies in chargemaster workflows, leading to charge discrepancies, billing errors and reliance on manual spreadsheets. These issues increased compliance risks and made financial oversight and reimbursement optimization challenging.

Before FinThrive

Manual charge tracking and request management were inefficient and error-prone

Disjointed systems made accessing accurate charge data difficult

Limited data insights prevented analysis across facilities, impacting pricing and reimbursement strategies

Solution Highlights

Seamless Epic–Knowledge Source integration ensures accurate charge data

Dashboards track charges, deleted codes and compliance

Electronic request system streamlines charge updates and additions

Visibility into key metrics and discrepancies

Customer Overview

A non-profit health system in Licking County, Ohio ($48M NPR) using Epic EHR

A FinThrive customer since 2015

FinThrive Value

520

Saved 520 hours of labor annually

$20k

Saved $20,000 annually

↓10%

Reduced manual chargemaster management time by 10%

“FinThrive’s CDM Management tool has transformed how we manage our chargemaster. The dashboard provides real-time insights, and the integration with Knowledge Source simplifies reimbursement and coding analysis. It’s a user-friendly solution that continues to evolve with our needs.”

Jessica Dagres, Chargemaster Coordinator

Confident business woman at easy

Revenue management without limits

FinThrive provides smarter, smoother revenue management to 3,250+ healthcare providers in North America, including 37 of the 40 largest hospitals and health systems in the U.S.