Case Study
Claims Manager

Middle Park Health Revamps Claims Management

smiling woman at a computer

Business Issue

Middle Park Health needed a reliable claims management solution after facing serious disruptions from a cyberattack and declining customer support with their previous vendor.

Before FinThrive

Outdated reporting made rejection analysis nearly impossible

Poor customer support caused operational frustration

Cyberattack on former vendor halted billing for 6+ weeks

Inconsistent and unclear reject reports made issue resolution time-consuming

Solution Highlights

Streamlines eligibility checks to prevent incorrect claim submissions

Clears reject queues to simplify follow-up and reduce delays

Integrates with Epic to automate error handling and routing

Ensures an efficient implementation process and provides strong customer support

Customer Overview

Middle Park Health is a nonprofit general health system in rural Colorado, operating three critical access hospitals across Kremmling, Granby and Fraser, CO. With 25–30 revenue cycle staff and Epic as their EHR, they manage a net patient revenue of roughly $56M.

FinThrive Value

↑16%

Improved clean-claim rate by 16% from 82% to 98%

↓1.33%

Reduced rejection rate by 1.33% from 4.06% to 2.73%

5

Saved five hours per week in manual work

“FinThrive has been a game-changer for us. The eligibility checks, reject tracking and easy reporting make our jobs smoother and more accurate. Plus, the support team is outstanding—they helped us bounce back after a tough transition and never left us hanging.”

Phillip Wharton, Director of Revenue Cycle

Confident business woman at easy

Revenue management without limits

FinThrive provides smarter, smoother revenue management to 3,250+ healthcare providers in North America, including 37 of the 40 largest hospitals and health systems in the U.S.