Case Study
Claims Manager
North Oaks Hospital Successfully Switches to FinThrive and Improves Clean Claim Rate
Business issue
North Oaks Hospital faced significant challenges with their prior Claims Management vendor, particularly in reconciliation and customer service. They turned to FinThrive for superior integration with Epic EHR, customer service, Medicare Direct Claims and reconciliation.
Before FinThrive
The previous vendor inaccurately reported that Medicare claims had been sent to the payer when the claims were stuck in a loop within the system. This caused a six-week delay for $26 million.
Poor customer service and lack of accountability. The vendor did not own the mistake
Solution Highlights
Superior EHR integration to enable staff to work directly from within Epic to avoid using two tools, and to enjoy a single-source-of truth with real-time updates
Reliable reconciliation that accurately reports claim status
Excellent customer service with knowledgeable and experienced staff that are quick to respond and available around the clock
Customer Overview
Public, not-for-profit healthcare facility offering a wide range of medical services, including emergency care, surgery and specialized treatments in Hammond, Louisiana
Uses Epic’s EHR system
Revenue management without limits
FinThrive provides smarter, smoother revenue management to 3,250+ healthcare providers in North America, including 37 of the 40 largest hospitals and health systems in the U.S.
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