Case Study
Revenue Capture

Phoebe Putney Memorial Health System Saves $10M a Year with Real-Time Charge Auditing

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Business issue

Phoebe Putney lacked a dedicated auditing tool and relied on manual efforts to ensure accurate charge documentation. They sought a more comprehensive revenue capture solution.

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Before FinThrive

Manual auditing led to inefficiencies and missed revenue

Pre-bill errors caused costly rework and denials

Limited Meditech integration delayed claims

Lack of financial oversight prevented lost charges monitoring

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Solution Highlights

Real-time charge auditing with Meditech integration

Pre-bill workflows to prevent billing errors

User-friendly navigation

Custom scripting to hold claims for compliance review

Smooth implementation

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Customer Overview

Non-profit, academic hospital in Albany, Georgia ($2.7B NPR) operating on Meditech EHR

A FinThrive customer since 2010

FinThrive Value

$10M

$10M annual gross revenue recovery by automating charge audits and reconciliation to reduce revenue leakage

15

Over 15 years, identified annual revenue and process improvement opportunities each year

100%

Reviews 100% of inpatient/outpatient bills

“It’s the best and virtually only tool of its kind for Charge Integrity. It helps us identify lost charges to capture all appropriate revenue and ensures compliance. It’s intuitive and easy to navigate, even for someone who isn’t in it daily. That’s why we’ve been a customer for 15 years. We know that we’re sending out clean claims and you can’t put a value on that assurance.”

Wendy Allen
System Director for Revenue Management

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Revenue management without limits

FinThrive provides smarter, smoother revenue management to 3,250+ healthcare providers in North America, including 37 of the 40 largest hospitals and health systems in the U.S.