Case Study
A/R Optimizer
Prospect Medical Benefits From 300-500 Fewer Denials Per Month With A/R Optimizer
Business issue
Prospect Medical grew very quickly from 10 to 17 hospitals and had many different patient accounting systems, billing systems and other vendor software products. To manage the strain of growth, Prospect sought solutions to enhance workflow and analytics, and to consolidate data across the organization.
Before FinThrive
Legacy systems failed to capture a comprehensive and accurate picture of claim denials
Denials not tied to contract management process
False positives, duplicate denials and secondary insurance issues
Lack of consistent reporting definitions and methodologies across facilities
Solution Highlights
A true remaining balance using expected contractual amount and detecting denials
Payer scorecards to facilitate better negotiation with payers
Reimbursement analyzer to review what’s left at a line-item level
Underpayment and denials management
Customer Overview
Prospect Medical Holdings is a significant provider of coordinated regional healthcare services in Southern California, Connecticut, New Jersey, Pennsylvania and Rhode Island
FinThrive Value
↓3.6%
Reduced inpatient denial rate from 17.2% to 13.6%
300-500
300-500 fewer denials per month for outpatients
$10M
One facility benefited from $10 million less denied dollars than the previous year
“In the past, if we had three or four out of ten denials that were false positives, the teams would lose focus on prevention efforts as they start assuming they’re going to see false positives that are not actionable. When we can identify real denials with real dollars at risk, there is an imperative and an energy to fix the underlying issues.”
Ryan Bayne
Corporate Vice President, Systems & Analytics
Revenue management without limits
FinThrive provides smarter, smoother revenue management to 3,250+ healthcare providers in North America, including 37 of the 40 largest hospitals and health systems in the U.S.