Case Study
Payment Estimator

Tift Regional Medical Center Achieves an ROI Increase of 139% in Four Months With Patient Payment Estimator

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Business issue

After transitioning to a new patient accounting system in 2018, Tift Regional Medical Center wanted to get back to their pre-conversion level of productivity. They sought a transformation within their revenue cycle to reduce denials on the front-end, and identify opportunities to improve cash collections, reduce A/R days and avoid write-offs.

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Before FinThrive

Convoluted charge item creation process

Increasing A/R days

Underutilization of patient estimation tool

High payer mismatch rate

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Solution Highlights

Offers patients transparency of expected payment

Empowers patients to make knowledgeable healthcare decisions

Accelerates cash collection, reducing cost-to-collect

Identifies plans causing high payer mismatch rates

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Customer Overview

Not-for-profit regional referral center with 181 beds

Provides $77.8 million in charitable care

FinThrive Value

↑139%

In four months, overall ROI went from $72K to $172K

↓20%

Payer mismatch rate dropped 20% in one year

94%

Payment Estimator generates 94% of all estimates for scheduled services

6%

6% of estimates generated by patients themselves

“FinThrive worked with Tift’s management team to review processes, identify opportunities for improvement and provide monthly updates on progress.”

Jane McKee
VP, Revenue Cycle

Confident business woman at easy

Revenue management without limits

FinThrive provides smarter, smoother revenue management to 3,250+ healthcare providers in North America, including 37 of the 40 largest hospitals and health systems in the U.S.