Case Study
FinThrive Learn 

Saving Time and Optimizing Training: UC San Diego Health’s Journey Using FinThrive Learn

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Business issue

UC San Diego (UCSD) Health needed a reliable partner to address training challenges for their front-end teams and their educational trainers. They faced lengthy training times, inefficient onboarding and the need to reallocate trainers to high-demand, hands-on tasks.

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Before FinThrive

UCSD relied on manual, in-house training that was time-consuming and lacked efficiency

New employee onboarding was slow, leading to delays in staff becoming proficient in their roles

Trainers were unable to focus on high-demand, hands-on needs due to extended training times

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Solution Highlights

FinThrive Learn streamlined onboarding, reducing the time for new staff to become proficient

Time savings allowed trainers to focus on higher-demand, hands-on training needs

FinThrive’s concierge team provided strategic guidance on leveraging 3,000+ content pieces,enhancing training effectiveness

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Customer Overview

UCSD is the #1 hospital system in San Diego and a “Best Hospital” on the national Honor Roll for outstanding patient care

FinThrive Value

↑500k

Over $500k in annual savings by having employees earn CEUs through FinThrive Learn

↑220%

In one year, assessments increased 220% reflecting a substantial boost in engagement and utilization

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4 hours saved per week for each trainer by utilizing FinThrive Learn

“FinThrive Learn has allowed us to reduce classroom time by offering a highly sought-after self-serve education model. At UC San Diego Health, we use FinThrive Learn for insurance and coverage education. It keeps us updated on the latest topics, saving us the effort.”

Clair L. Clements, MAS
Manager - Epic Training, System Revenue Cycle

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Revenue management without limits

FinThrive provides smarter, smoother revenue management to 3,250+ healthcare providers in North America, including 37 of the 40 largest hospitals and health systems in the U.S.