University of Washington Medical Center Overhauls Claims Management

Before FinThrive

Struggled with a high volume of rejected claims due to eligibility and demographic errors

Lack of standardization and a high volume of claims on hold amongst multiple departments

Cash collection was ineffective, and the medical center was challenged by poor visibility into their data

Solution Highlights

Produces claims resulting in full reimbursement

Integrates with patient accounting systems

Reviews and manages unbilled aging claims

Automates issue resolution

Customer Overview

The only comprehensive clinical, research and learning health system in the five-state region

One of the largest medical research programs in the world

Uses Epic EHR

↓50%

Denial rate dropped more than 50%

↑8%

Clean claim rate improved from 84% to 92%

↓33%

Average days from claim to export dropped 33%