We’re here to help!
Have a question or want to learn more?
Please select your area of interest below, and we'll guide you from there.
Reach the Team You Need
Call (800) 390-7459
For password resets or critical issues that require rapid response and action
Visit our Community Portal
For non-critical issues or requests
Call (800) 390-7459
For password resets or critical issues that require rapid response and action
Visit our Community Portal
For non-critical issues or requests
Standard Support Hours
Monday to Friday
6 a.m. – 6 p.m. CT
Critical Support Hours
Available via phone and Live Chat, 24/7
These hours are applicable to clients located in the continental United States. If you are located outside the continental United States, please consult your maintenance or other support agreement with FinThrive.
Ann Smith
FinThrive Communications Consultant
(201) 680-9447
Through our affiliates, FinThrive resells certain regulated data to our customers who have permitted uses and/or permissible purposes to obtain the data under applicable laws.
For inquiries related to resale of consumer credit data under FCRA:
Equation Consulting, LLC
Email: equation@finthrive.com
Phone: (855) 828-3147
Address: 7950 Legacy Drive, Suite 900, Plano, TX 75024
For inquiries related to resale of financial information under GLBA or other regulations:
TSG HoldCo LLC
Email: tsg@finthrive.com
Phone: (855) 828-3148
Address: 7950 Legacy Drive, Suite 900, Plano, TX 75024
For inquiries related to FinThrive’s privacy practices or to exercise your privacy rights under applicable state laws, please visit our Privacy Resources.
Frequently Asked Questions
How do I contact FinThrive?
Select your area of interest on our contact form and our team will follow up, or call (800) 390-7459 for password resets or critical issues that require rapid response and action.
What are FinThrive's support hours?
Standard support hours are Monday to Friday from 6 a.m. to 6 p.m. CT. These hours apply to clients located in the continental United States. If you are located outside the continental United States, please consult your maintenance or other support agreement with FinThrive.
How do I exercise my privacy rights with FinThrive?
Visit FinThrive's Privacy Resources page to manage your preferences, opt out of communications or exercise your privacy rights under applicable state laws.
Who do I contact about FinThrive's regulated data resale practices?
For inquiries related to the resale of consumer credit data under FCRA, contact Equation Consulting, LLC (7950 Legacy Drive, Suite 900, Plano, TX 75024). For inquiries related to the resale of financial information under GLBA or other regulations, contact TSG HoldCo LLC.