Artificial Intelligence and Data at Work in Patient Access

Learning Objectives

• Explore how implementing AI and automation in conjunction with payer collaboration can modernize Patient Access operations

• Recognize the critical role of data—its quality, quantity and accessibility—in powering effective AI solutions

• Apply proven strategies and data-backed workflows to achieve measurable results and sustainable improvements in front-end healthcare performance

Overview

Leading hospitals and health systems are reimagining their revenue strategies by embracing artificial intelligence (AI) and automation.

This session explores how forward-thinking organizations are transforming Patient Access through AI-driven solutions—from scheduling and intake to insurance discovery, eligibility and prior authorization.

We’ll showcase real-world applications that streamline workflows, reduce administrative burden and improve financial outcomes. Central to these efforts is the role of data: the effectiveness of any AI solution depends on the accuracy, completeness and accessibility of the data it’s built on.

We’ll also touch on the emerging role of agentic AI and how it is beginning to shape more dynamic, responsive Patient Access workflows. Attendees will gain insights into how consolidating vendor partnerships, optimizing data infrastructure and leveraging automation can drive measurable ROI and sustainable improvements in front-end healthcare operations.