Banner Health Insights — Trouble Upstream: Fighting the Undertow of Bad Debt

Learning Objectives

• Understand how insurance discovery leads to a reduction in bad debt
• Learn how insurance discovery works with standard screening processes
• Uncover how to leverage Insurance Discover with other analytic products like propensity to pay and financial assistance screening
• Find new ways to use automation for cash acceleration as well as reducing staff dependencies on coverage discovery processes
• Realize how insurance discovery processes can reduce patient complaints and lower AR days

Overview

This session discusses how to leverage technology and automation to find valuable coverage at every point of the revenue cycle to reduce bad debt and improve the overall patient experience. For providers that are struggling with staff shortages, lower than expected patient payments, and thin margins, this session provides a best practice workflow and process to accelerate reimbursement.