HIMSS Session: Revenue Cycle Management Technology Adoption Model

Nicole Clawson
Vice President, Finance and Revenue Cycle
Pennsylvania Mountain Healthcare Alliance

Jeff Becker
Vice President, Portfolio Marketing
FinThrive

Learning Objectives

• Identify the correlation between RCM technology adoption patterns and resulting financial performance
• Outline a company agnostic revenue cycle management technology adoption model based on surveys and peer review feedback sessions with over 100 health systems, where assessments of the critical revenue capture elements are weighted and identified
• Discuss the findings from a leading health system on how a revenue management technology adoption model was applied at their organization to achieve their KPI-based revenue management goals

Overview

The healthcare industry is facing unprecedented financial pressure and inaction is no longer an option. Health system leaders are evaluating Revenue Cycle Management (RCM) technology modernization initiatives to turn the tide—to accelerate cash and secure the financial health of their organizations. In this challenging time, the industry needs to establish best practice guidance on where to focus technology modernization efforts. A framework is required. This session will unpack research derived from more than 100 survey responses and more than 20 peer review feedback sessions with revenue cycle leaders aimed at developing just such a framework. Furthermore, a large health system will reflect upon their organization, RCMTAM, and share their strategic focus for revenue management based on the results.