“To me, our core EHR vendor’s primary gap is that they more or less send out a report at the end of the month. They don’t do a very good job in the day-to-day with letting us know how the previous day looked. Being able to send a tool daily can give us granularity that should exist in our core vendor’s platform. We just haven’t been able to figure out how to use that. That is where FinThrive’s system really helps us.”
“FinThrive Analyze really hones in on where opportunities are by looking at variances. The variances translate to a profile that may be wrong or an opportunity to work with payers on certain issues. Mainly the variances are pinpointing where errors are in the build. The product does have a feature that uses payer-by-dollar differences, and that really helps us pinpoint where the issues are. The system will also tell us about patterns it notices that vary. That is one way we figured out how one of our payers was pricing treatment for COVID-19 wrong because everything was the same price and we wondered what was consistently wrong. FinThrive can figure out mistakes and fix them. If customers have other FinThrive products, they might as well have FinThrive Analyze.”
“FinThrive Analyze basically provides reports that show what happened with claims and collections, and then we have executive dashboards that bring the whole picture together. They summarize everything that is going on with FinThrive Analyze and within our revenue cycle. FinThrive Analyze gives us workflow capabilities, collections management, and claims. Our patient access and billing tools just show the status of the accounts. Those tools are not workflow solutions that allow us to go through and work the accounts. FinThrive Analyze offers that ability, so it is a complementary service. That is why our organization goes to FinThrive and gets that specific service.”
“I really like the ease of creating reports on the fly; that’s the best quality of FinThrive Analyze. The way the user interface is designed is very intuitive. And it’s very easy to train people who don't have a strong knowledge of reporting and analytics. Another cool feature is that the solution uses real-time data. There is no lag, delay, or anything.”
“With the functionality of the solution, I’m able to identify bulk issues and underpayments. It helps us with forecasting our budget; that is what we mostly use the analytics tool for, in addition to reporting. If somebody came up to me and said they had been having an issue with a certain company underpaying them for the last while for something, I would be able to pull all the data and run reports for them, and we can’t pull that data from another vendor’s solution that we are using. We don’t have expected payment built into our regular billing system.”
“When it comes to the product driving tangible outcomes, we’re recovering money. FinThrive Analyze is a good product. I like it. It’s very simple. I helped with the build, and I’ve worked in other systems. FinThrive Analyze is super user friendly, and it’s easy to drill down to find very minuscule issues and big issues. FinThrive stands by what they say they’ll do.”
