Virtual Intake FAQS

• Overview and Benefits

  What is Virtual Intake?

  FinThrive Virtual Intake is a cutting-edge solution that simplifies healthcare registration by allowing patients to complete registration digitally on their own devices while streamlining the process for healthcare staff.

  How does Virtual Intake improve employee satisfaction?

  Virtual Intake streamlines the patient check-in process, decreases no-show rates, and reduces manual interactions, increasing employee satisfaction and improving staff retention.

  Can Virtual Intake improve revenue collection?

  Yes, Virtual Intake can improve revenue collection by implementing a digital registration and billing system, increasing patient payment rates and saving staff time.

• Functionality and Integration

  Can Virtual Intake integrate with existing systems and workflows?

  Virtual Intake is highly configurable and can seamlessly integrate into existing systems and workflows, ensuring a smooth transition and efficient operation.

  Can Virtual Intake be used across different health care specialties or departments?

  Yes, Virtual Intake can be used across various healthcare specialties and departments, accommodating each specialty or department's unique requirements and workflows within your organization.

  Is Virtual Intake compatible with various devices and operating systems?

  Yes, Virtual Intake is designed to be device-agnostic and compatible with different devices, operating systems and screen sizes, ensuring accessibility for a wide range of patients.

• Data Security and Compliance

  Is Virtual Intake secure and compliant with patient data privacy regulations?

  Yes, Virtual Intake prioritizes data security and complies with industry regulations, implements robust encryption protocols and follows HIPAA guidelines to protect patient information.

• Patient Experience and Efficiency

  Does Virtual Intake reduce wait times?

  Yes, Virtual Intake reduces wait times by enabling the pre-clearing of patients and streamlining the registration process, ensuring a more efficient patient flow.

  How does Virtual Intake ensure accurate patient information?

  Virtual Intake provides an interactive and guided check-in process, ensuring patients accurately complete forms and reducing errors commonly associated with traditional paper-based methods.

  How does Virtual Intake handle patient consent forms and signatures?

  Virtual Intake:

  • Provides electronic consent forms and digital signature capabilities
  • Allows patients to review and sign consent forms electronically
  • Eliminates the need for paper-based forms

  
  Can Virtual Intake handle different billing and insurance requirements?

  Yes, Virtual Intake is highly configurable and can be tailored to meet each healthcare provider or system's specific billing and insurance requirements.

  How does Virtual Intake handle insurance verification and eligibility checks?

  Virtual Intake can integrate with insurance systems and databases to verify insurance coverage and eligibility in real-time, streamlining the process and ensuring accurate information for billing and reimbursement purposes.

  How does Virtual Intake support price transparency compliance?

  Virtual Intake promotes price transparency by providing patients with clear and accessible pricing information upfront, empowering them to make informed decisions about their healthcare costs and financial obligations.

  How does Virtual Intake facilitate text-to-pay for pre- and point-of-service payments?

  Virtual Intake lets patients conveniently make pre- and point-of-service payments through text-to-pay functionality. Patients receive payment notifications via text message, allowing them to complete their payments using their preferred payment method securely and easily directly from their mobile devices.

  Is patient privacy maintained with Virtual Intake?

  Virtual Intake respects patient privacy by eliminating the need for sensitive discussions at the check-in desk and providing a secure digital platform for patients to input their information where they prefer.

• Implementation and Support

  What kind of training and support is provided for implementing Virtual Intake?

  We provide comprehensive training and ongoing support to assist with the implementation of Virtual Intake. Our team will guide you through the setup process, offer training sessions and provide technical support to ensure a smooth transition and successful utilization of the platform.

  Does Virtual Intake require patients to download any additional apps?

  No, Virtual Intake does not require patients to download any additional apps. It provides a seamless web-based experience that patients can access directly from their devices without app installations or portals.

  How can we get started with Virtual Intake?

  To get started with Virtual Intake, simply reach out to our FinThrive team. We will be happy to discuss your specific needs, provide more information and guide you through the implementation process. Our goal is to help you transform your patient access process and optimize your revenue management.