PMHA and FinThrive’s End-to-End RCM Platform

My name is Nicole Clawson, and I am the Vice President of Revenue Cycle and Finance for PMHA, Pennsylvania Mountain Health Care Alliance, in Du Bois, Pennsylvania.

The problems that we were trying to solve was having multiple databases we couldn't connect information or trend as we would like to find issues gaps in our revenue management. The FinThrive partnership is helping solve that problem because they can wrap-up that end-to-end solution. The technology is advanced, which is exactly what we were looking for when strategizing. I was looking five to ten years out for a viable vendor who is doing that forward-focused strategy as well, and found that in FinThrive.

I would describe the partnership with FinThrive as one of just that—a partnership. They understood we're a complex, unique organization, and they understood our vision, and what we were trying to accomplish as well.

My strategy for the end-to-end platform integration and migration is utilizing the ROI from the FinThrive Insurance Discovery product, which is what we are leading out with, and that will be used to help fund the implementation of the other products.

Our full process from the statement of work came into place from the agreement being signed, we did take a little longer because we have multiple facilities that are independent, but when we did we kicked it off, we ran with it. There was high anxiety, and brought all the groups together for a team approach within our hospitals as well as within PMHA so we can make this a successful transition into the end-to-end solution.