Case Study
Claims Manager

University of Washington Medical Center Overhauls Claims Management

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Business issue

The University of Washington Medical Center (UWMC) sought to decrease its claim denials rate, streamline internal claims processes and sync to Epic EHR.

Before FinThrive

Struggled with a high volume of rejected claims due to eligibility and demographic errors

Lack of standardization and a high volume of claims on hold amongst multiple departments

Cash collection was ineffective, and the medical center was challenged by poor visibility into their data

Solution Highlights

Produces claims resulting in full reimbursement

Integrates with patient accounting systems

Reviews and manages unbilled aging claims

Automates issue resolution

Customer Overview

The only comprehensive clinical, research and learning health system in the five-state region

One of the largest medical research programs in the world

Uses Epic EHR

FinThrive Value

↓50%

Denial rate dropped more than 50%

↑8%

Clean claim rate improved from 84% to 92%

↓33%

Average days from claim to export dropped 33%

“Because of FinThrive Claims Manager, we are able to complete more edits than we would with our host system alone. We continue to rely on FinThrive for key payer updates and to keep our claims clean.”

Jerry Brooks
Director of Patient Financial Services

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Revenue management without limits

FinThrive provides smarter, smoother revenue management to 3,250+ healthcare providers in North America, including 37 of the 40 largest hospitals and health systems in the U.S.