Case Study
Real-Time Insurance Discover 

McCurtain Memorial Hospital Cuts Weekly Verification Time by 30 Hours with Real-Time Insurance Discovery

Business issue

McCurtain Memorial Hospital faced the challenge of using multiple platforms for insurance eligibility checks, which led to manual data entry and delays. Financial challenges driven by inefficient self-pay account screening and the region’s significant tourist population made timely updates of insurance information crucial.

Before FinThrive

Manual data entry process for insurance checks was time-consuming

Fragmented workflows due to multiple platforms lead to inefficiencies and potential errors

Processing delays impacted operational efficiency, revenue and patient care

Solution Highlights

Quickly verifies payer details in typically 3-6 seconds, accessing over 400 payers

Minimizes revenue loss by swiftly identifying billable patient coverage and eliminating discrepancies

Enhances financial health and patient experience through user-friendly, customizable features for accurate verification and reduced delays

Customer Overview

Founded in 1953

A 25-bed critical access hospital

Serving Oklahoma for over 50 years

FinThrive Value

30

Saved 30 hours per week compared to manual verifications

83%

Identified insurance coverage with an 83% accuracy rate, greatly exceeding expectations

30-45

Immediate insurance validation, cutting denial response time by 30-45 days

“Real-Time Insurance Discover has been a game-changer for us. Before, we were stuck in manual guesswork, wasting time and making errors. Now, with Real-Time Insurance Discover, verifications are quick, and we can focus more on patient care.”

Cole Jackson, M.H.A.
Director of Revenue Cycle

Confident business woman at easy

Revenue management without limits

FinThrive provides smarter, smoother revenue management to 3,250+ healthcare providers in North America, including 37 of the 40 largest hospitals and health systems in the U.S.