Case Study
Revenue Capture

Riverside Health System Recovers Over $10M Per Year from Reduced Revenue Leakage

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Business Issue

Manual charge capture process across multiple systems caused inefficiencies, revenue leakage and late charges. Without automation in Epic, staff faced increased workload and financial risks.

Before FinThrive

Manual charge auditing caused inefficiencies and revenue loss

Teams had to switch between systems, leading to duplicate data entry and extra workload

Late and lost charges were common due to manual tracking

Solution Highlights

Epic integration eliminates duplicate entry and reduces errors

Automated rules and reconciliation minimize late charges

Intuitive interface simplifies
daily use

Responsive support and smooth implementation ensure success

Customer Overview

Riverside Health System is a non-profit academic health system in Southeastern VA ($1.4B NPR).

Since 2015, they’ve leveraged FinThrive’s Revenue Capture, Claims Manager and Contract Manager solutions to turn earned revenue into revenue realized.

 

FinThrive Value

↑$10M

Annual net revenue recovery increased by $10M

26K+

Identified and corrected over 26K charge discrepancies

2,200

Hours saved annually through automated workflows

“FinThrive’s Revenue Capture solution has played a key role in modernizing our revenue integrity and charge reconciliation. The integration with Epic streamlined our workflows, making charge reconciliation faster and more accurate. It’s user-friendly, intuitive, and provides financial oversight. We’ve been a customer since 2015, and the support has been outstanding.”

Amber Wells, System Director of Revenue Integrity

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Revenue management without limits

FinThrive provides smarter, smoother revenue management to 3,250+ healthcare providers in North America, including 37 of the 40 largest hospitals and health systems in the U.S.