Modernize Patient Payment Experience

Making Patient Payments Clear and Easy

Improve revenue and patient trust with upfront cost estimates, easy-to-use digital tools and streamlined payment workflows

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How Outdated Systems Block Payment Progress

Fragmented systems, manual processes and lack of transparency make modernizing patient payments a tough challenge.

Rising costs challenge patient payments

Higher deductibles and out-of-pocket costs are leaving hospitals struggling to collect payments, resulting in unpaid balances and mounting bad debt. Patients face overwhelming medical bills, leading to frustration, reduced satisfaction and slower collections. This growing financial burden creates significant challenges for both patients and health systems, complicating efforts to modernize the payment experience.

Lack of clarity impairs payments

Confusing bills and inconvenient payment options leave patients frustrated and struggling to manage their medical expenses. The lack of upfront price transparency and digital tools, like online portals, slows payments and diminishes patient satisfaction. These challenges make it difficult for health systems to create a seamless and efficient payment experience, impacting both patients and revenue.

Disconnected systems delay payments

Fragmented, manual payment processes lead to errors, delays and inefficiencies, significantly increasing the cost-to-collect. Disjointed systems create challenges in meeting transparency regulations and frustrate both staff and patients. These inefficiencies make it harder for health systems to deliver a smooth and effective payment experience, hindering progress and patient satisfaction.

Here’s What Success Looks Like When Patient Payments are Modernized

↑4,500%

Increase in monthly POS collections in one year

75%

Average pre-visit financial clearance

5%+

Found billable insurance for self-pay accounts

95%

Payments completed with no staff assistance

Your Path to a Modern Patient Payment Experience

FinThrive simplifies payments with upfront estimates, digital tools and unified, automated workflows.

Relieve rising patient costs

FinThrive tackles rising patient financial responsibility with upfront price estimates and financial counseling. Patients receive accurate cost estimates and assistance options before care, reducing surprise bills and increasing point-of-service collections. These tools empower patients to manage their expenses while helping health systems improve satisfaction and recover more revenue.

Provide clarity and convenience

FinThrive addresses poor transparency and convenience with digital patient engagement tools. Patients can access clear, upfront cost estimates, view bills, ask questions and make payments through user-friendly mobile and web platforms. These solutions simplify the payment process, enhance patient satisfaction and accelerate payment timelines, creating a smoother experience for both patients and health systems.

Streamline your whole patient payment process

FinThrive resolves fragmented payment processes with a unified revenue cycle platform that connects front-end, mid-cycle and back-end workflows. Tools like Payment Estimator provide accurate, patient-friendly cost estimates, while Insurance Discover uncovers hidden coverage to reduce write-offs. Claims Manager automates claim edits and updates to speed reimbursements. This seamless integration streamlines operations, accelerates cash flow and improves experiences for patients and staff alike.

Healthcare Leaders Share How FinThrive Transformed Their Payment Processes

Real-Time Insurance Discover has been a game-changer for us.
Before, we were stuck in manual guesswork, wasting time and making errors. Now, with Real-Time Insurance Discover, verifications are quick, and we can focus more on patient care.

Cole Jackson

Director of Revenue Cycle, McCurtain Memorial Hospital

FinThrive has been a great partner, particularly with their Access Coordinator suite of products.
It has been our driving force in terms of eligibility verification and reducing front-end denials, specifically on eligibility in the first quarter of this year. We've also seen a significant increase in found insurances with the new Insurance Discovery product.

Joe Bedwell

Director, DCH Health System

Virtual Intake has helped us to provide our patients with more efficient service and detailed information from the time of scheduling until after discharge.
Our POS collections have improved by allowing us to send patient estimates even if we are unable to reach the patient prior to the time of service and for our ED after they have left our facility.

Betsy White

Director of Patient Access, Midland Memorial Hospital

To get all the information on a patient to a clinician when the patient is in front of a clinician is where the magic happens… this has to be made simple.

Amit Kale

VP, Highmark Health

We knew that better financial counseling was one of the best ways to help reduce bad debt.
Our processes were cumbersome and in need of streamlining. We needed an automated, standardized source of truth.

Nancy Kaminski

SVP of Revenue Cycle, Valleywise Health

Ready to make patient payments clear and easy?

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