Case Study
Patient Payment Manager

Endeavor Health Boosts Efficiency, Cuts Costs by Digitizing Payments

happy woman with credit card at computer

Business Issue

Endeavor Health sought a scalable, patient-friendly payment solution to reduce staff workload and operating costs across its large health system.

Before FinThrive

Manual billing processes required significant staff time and oversight

Paper-based communications drove up operational costs

Limited digital payment options created friction for patients

Solution Highlights

Launched a fully digital patient payment experience

Enabled self-service payments via text and email

Reduced staff time required for payment processing

Improved visibility into collection performance

Customer Overview

Endeavor Health is the third largest healthcare delivery system in Illinois, with nine hospitals, 2,400 beds and more than 6,000 physicians.

It serves 4.2 million residents across six counties and operates more than 300 office locations throughout northeastern Illinois.

 

FinThrive Value

95%

Payments completed without staff assistance

↑11.2M

Increase in payments from digital outreach in 12 months

↓50%

Reduction in annual paper and postage costs

“Data drives how we come up with payment plans and include patients’ history and their propensity to pay. We try to make it very personal to the individual patient.”

Greg Arnold, System VP of Revenue Cycle

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Revenue management without limits

FinThrive provides smarter, smoother revenue management to 3,250+ healthcare providers in North America, including 37 of the 40 largest hospitals and health systems in the U.S.